Additional Troubleshooting and Help Resources (iPhone 4)

Sometimes you may encounter a particular issue or question that you cannot find an answer to in this topic. In the following sections, we provide some good resources that you can access from the iPhone and from your computer’s web browser. The iPhone on-device user guide is easy to navigate and may provide you some quick information you seek. The Apple knowledgebase is helpful if you are facing a troubleshooting problem that is proving especially difficult to resolve. The iPhone/iPod touch-related web blogs and forums are good places to locate answers and even ask unique questions you might be facing.

On-Device iPhone User Guide

1. Open your Safari web browser to view the online user guide for your iPhone.

2. Tap the Bookmarks button

2. Tap the Bookmarks button tmp5D-240_thumb in the bottom row of icons.

3. Swipe to the bottom of the list, and tap iPhone User Guide.

If you don’t see that bookmark, then type this into the Safari address bar on your iPhone: help.apple.com/iPhone.


TIP: To view the manual in PDF format from your computer, go to http://support.apple.com/manuals/iphone/.

Once you get to the user guide on your iPhone, you should see a screen similar to Figure 29-18.

The nice thing is that you already know how to navigate the guide. Tap any topic to see more information about that topic—either another list of subtopics or detailed information.

Read the topic, or tap another link to learn more.

Tap the button to the right of the screen to back out one level.

Using the iPhone manual from Safari on your iPhone.

Figure 29-18. Using the iPhone manual from Safari on your iPhone.

The Apple Knowledgebase

On your iPhone or computer’s web browser, go to this web page:

http://www.apple.com/support/iphone/

Then click a topic in the left nav bar, as shown in Figure 29-19.

Apple Knowlegebase web site for the iPhone.

Figure 29-19. Apple Knowlegebase web site for the iPhone.

iPhone-Related Blogs

One of the great things about owning an iPhone is that you immediately become part of a worldwide camaraderie of iPhone owners.

Many iPhone owners would be classified as "enthusiasts" and are part of any number of iPhone user groups. These user groups, along with various forums and web sites, serve as a great resource for iPhone users.

Many of these resources are available right from your iPhone, and others are web sites that you might want to visit on your computer.

Sometimes you might want to connect with other iPhone enthusiasts, ask a technical question, or keep up with the latest and greatest rumors. The blogs are a great place to do that.

Here are a few popular iPhone (and iPhone or iPod touch) blogs:

www.tipb.com

www.iphonefreak.com

www.gizmodo.com (iPhone section)

TIP: Before you post a new question on any of these blogs, please do a search on the blog to make sure your question has not already been asked and answered. Also, make sure you are posting your question on the right section (e.g., iPhone) of the blog. Otherwise, you may incur the wrath of the community for not doing your homework first!

Also, do a web search for "iPhone blogs" or "iPhone news and reviews" to locate more blogs.

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