Travel Reference
In-Depth Information
UNIT SUMMARY
This unit has investigated the business travel environment and found it to be a very dynamic and competitive
sector that is facing many challenges in the 21st c
e
ntury. You have explored the various types of business
travel and examined the products and services offered by different types of business agents. You have
been introduced to operational practices in business
t
ravel, including GDS, commission levels and sales
targets. The unit has also discussed the many factors affe
c
ting the business travel industry, such as the global
economy and the impacts of technology. Finally, you hav
e
learned about the resources and skills needed
to select, cost and provide information for business trips. T
h
roughout the unit you have been shown many
industry examples, while the case study on HRG highlights k
e
y
issues in the operation of a global company
in the business travel industry.
If you have worked methodically, by the end of this unit you shoul
d
:
•
Know the business travel environment;
•
Know business travel operational practices;
•
Understand the factors affecting business travel;
•
Be able to select, cost and provide information for business trips.
You are now in a position to complete the assignment for the unit, under the d
ir
ection of your tutor. Before
you tackle the assignment you may like to have a go at the following questions t
o
help build your knowledge
of business travel operations.
TEST YOUR KNOWLEDGE
1.
Name 3 types of business travel.
2.
How was worldwide business travel affected by the
e
vents of September 11th 2001?
3.
What is incentive travel?
4.
Describe the aims and structure of the Guild of Travel Management Companies (GTMC) and list fi ve of
its member companies.
5.
What is an 'implant' in business travel?
6.
Describe the impacts that the growth of low-cost airlines is having on the airline industry.
7.
What is a 'service level agreement' in business travel?
8.
How does a downturn in the global economy affect the business travel in
d
ustry?
9.
Name 5 items that should be included on a business travel itinerary.
10.
Which organisation must a business travel agent approach in order to sell UK
r
ail tickets?
