Database Reference
In-Depth Information
additional importance to these efforts in this phase because this phase initiates the exercise of
scaling up the SAP implementation to the enterprise as a whole. This task ensures that especially
the skills development, knowledge transfer, and also the communication processes are all geared
toward taking on the load of the increased number of participants in the last stages of the project
as also in the post-implementation phase.
13.2.4.3 Conduct End-User Training
This task ensures that all end users undergo the requisite SAP training prior to the Go-Live phase.
It should be in line with the plan and schedule prepared during the Realization phase.
The basic input for this plan is the Business Process Master List (BPML) compiled during
the Business Blueprint Phase and the Job Role matrix prepared during the Realization Phase.
Consequently, the training plan ensures adequate coverage of all types of end users but at the
same time avoids redundant training. The later is not only a drain of resources but may also lead
to losing precious time on a project that may be under tight schedule by this stage of the project.
The end users can be broadly classified into
◾
Transaction users
◾
Query and analysis users
◾
Information users
The various subtasks involved in completing this task are as follows:
1. Prepare for End-User Training
2. Conduct End-User Training
3. Review and Assess Posttraining Skills
13.2.4.4 Systems Management
The objective of this task is to ready the technical infrastructure and establish the system admin-
istration for the production system.
13.2.4.4.1 Establish Production System Administration
This subtask aims at establishing the system administration for the production system that entails
installation of the CCMS system. The right kind of infrastructure coupled with a matching system
administration setup contributes toward high performance of the system and maximization of the
availability of the system:
1. Configure CCMS for Production Environment.
2. Configure Production System Printing and Spool Administration.
3. Train System Administration Staff.
13.2.4.4.2 Conduct System Tests
The purpose of this task is to test and validate the configuration of the system infrastructure as
well as the system administration procedures devised for managing the system:
1. Conduct System Administration Tests.
2. Conduct Volume Tests.
