Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Device
Configuration:
archive cannot
retrieve the
configuration
module for
Catalyst devices.
Incorrect
password was
given when adding
or importing the
device.
Enter the correct Telnet and enable
passwords for the Catalyst devices in the
Essentials database.
The configuration archive uses Telnet to
gather module configurations for Catalyst
devices.
For the configuration archive to
successfully gather the ATM and RSM
module configurations, these modules must
have the same Telnet passwords as that for
the supervisors of the Catalyst 5000 Family
of devices.
See Essentials online help for more
information on entering passwords.
Device
Configuration:
archive cannot
retrieve the
running
configuration for a
device.
Incorrect read and
write community
strings were given
when adding or
importing the
device.
Enter the correct read and write community
strings in the Essentials database.
Change the order of the protocols used to
retrieve the configuration. (The
configuration archive downloads
configurations from devices using three
different transport protocols—TFTP,
Telnet, and RCP, normally in that order).
See Essentials online help for more
information on setting the transport
protocol order used for gathering
configurations.
