Travel Reference
In-Depth Information
Case Study Questions
1.
In what ways is AITO different to ABTA?
2.
Describe AITO's roles and responsibilities.
3.
What methods does AITO use to help promote its mem
b
ers?
4.
Name three AITO member companies that specialise in holidays to France and three that feature
city breaks.
5.
How does AITO help to develop more environmentally sustainable tourism?
6.
Describe how AITO and its member
Weblink
Check out thi
s
website to help answer
these questions
a
nd for more information
on AITO and its member companies.
www.aito.co.uk
companies work with other components
of the travel and tourism sector.
This case study is designed to provide
evidence for P2 and M1.
Regulatory bodies
FOCUS ON INDUSTRY
All travel and tourism operators have a duty to serve
the travelling public safely, fairly and effi ciently. It is the
job of regulatory bodies of all kinds to make sure this
happens and to provide redress to the travelling public
if things go wrong. Regulatory bodies exist at different
levels in travel and tourism:
THE CIVIL AVIATION AUTHORITY (CAA)
The CAA is the UK's independent aviation regulator
and controller of air traffi c services. Its main areas of
work are economic regulation, airspace policy, safety
regulation and consumer protection. It manages
the UK's largest system of consumer protection
for travellers, the Air Travel Organisers' Licence or
'ATOL'.
•
Global - bodies such as ICAO (International Civil
Aviation Organisation) regulate international air
transport services;
•
European - the European Commission introduces
consumer protection measures for travellers, such
as the Package Travel Regulations and Distance
Selling Regulations;
Weblink
Check out this website for more
information on the work of the CAA.
www.caa.co.uk
•
National - the UK government is responsible for
legislation concerning, for example, health and
safety at tourist attractions and airport security;
•
Local - local authorities carry out a great deal of
work on matters such as trading standards and
inspections of hotels, restaurants and other food
premises.
