Travel Reference
In-Depth Information
Ancillary services
Travel and tourism organisations
'Ancillary services' refers to all the 'extras' that tourists
may need when going on holiday or taking a business
trip. If we take the example of a travel agency, the main
products it sells are holidays and fl ights, but it will offer
a wide range of ancillary services in order to provide a
full service for its clients and earn extra revenue. These
include:
So far in this unit you have explored the many component
industries that go to make up the travel and tourism
sector, from accommodation to ancillary services. You
have been introduced to a variety of organisations that
operate in each of the component industries, with case
studies and industry examples. You will fi nd more case
studies of organisations in the various units throughout
this topic. Further detailed case studies of travel and
tourism organisations can be found in the topic Travel
& Tourism Case Studies by Stephen Rickerby, including
Virgin Trains, TUI Travel, South West Tourism, Legoland
Windsor, the Giant's Causeway, etc. You can fi nd details
of the topic and download a free sample case study at
www.tandtpublishing.co.uk
.
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Travel insurance;
•
Foreign exchange;
•
Airport parking;
•
Car hire;
•
Luggage transportation;
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Theatre and event tickets;
•
Tour guiding;
•
Equipment hire;
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Luggage;
•
Chauffeur drive services;
•
Passport and visa services.
The commission earned on the sale of these items is
often higher than the travel agent receives for selling
holidays and fl ights, so they are an important source
of extra income. There are a growing number of
companies that specialise in offering ancillary services
to the travel trade and direct to the public, e.g. Holiday
Extras. Selling extras is also an important source of
income for tour operators.
