Travel Reference
In-Depth Information
•
A good command of the English language, both
The growth in air travel across the world means that
there are increasing numbers of career opportunities
with airlines and in airports. Airlines recruit for a wide
range of jobs, from pilots and other fl ight crew to cabin
crew and customer service staff. Functions such as
baggage handling, in-fl ight catering and maintenance
are usually carried out by specialist companies based
in the airports working on behalf of many airlines.
written and spoken;
•
Must have a pleasant, positive and outgoing
personality combined with a desire to succeed.
Ferry companies, such as Brittany Ferries, Sea France
and Condor, offer a wide range of job opportunities
in customer service, hospitality, operations, marketing,
accounts and retail. Staff whose work brings them into
direct contact with children may need to apply for a
CRB (Criminal Records Bureau) check before taking up
their employment.
Activity 6.2
Have a look at the range of career opportunities
available at Britain's major airports by logging on to
the British Airports Authority (BAA) website at
www.
baa.com
. Make notes on three jobs on offer, giving
details of duties, skills and other requirements of the
jobs, plus salary and benefi ts.
This activity is designed to provide evidence for P1.
One of the most high profi le jobs with the airlines is
working as a member of the cabin crew. The following
case study gives you an insight into what this work
involves.
A steward on Condor Ferries
CASE STUDY
Cabin crew recruitment at bmi
Introduction
bmi (part of the Lufthansa group) is the seco
n
d-largest airline operating out of London Heathrow, after
British Airways, with fl ights within the UK and to Europe, the Middle East, Central Asia and Africa. The airline
currently employs more than 4,000 staff and has
a
fl eet of 47 aircraft. Air cabin crew are responsible for
looking after passengers on aircraft and making sure
that they have a safe and enjoyable fl ight. This involves
checking cabin equipment, serving meals and drinks, looking after in-fl ight entertainment and making sure
that passengers understand safety and emergency procedur
e
s.
