Travel Reference
In-Depth Information
FOCUS ON INDUSTRY
THE WORK OF A THOMSON HOLIDAY REPRESENTATIVE
Many young people dream of becoming an overseas
holiday 'rep', but as the following information from
the Thomson Holidays' website indicates, it's a very
demanding job.
As well as establishing good rapport with your
customers, you will also need to have excellent working
relationships with your hoteliers, hotel staff and
other suppliers. Another occasion, where you will be
together with your customers is when you are guiding.
This is where you accompany an excursion. It is, of
course, important that you are visible and attentive to
the needs of our customers so that the trip meets, if
not exceeds, their expectations.
As a Holiday Representative your main priority will be
to ensure our customers have a fun, enjoyable holiday.
So, what will you need to do to ensure the customers
do have a fantastic time?
•
Find out everything there is to know about the
You may also be involved in escorting your customers
from the airport to their accommodation and vice
versa.
resort, so that you become a local expert in your
area;
•
Keep up to date with the local events and activities
Once you have worked as a Holiday Representative,
there will be various other opportunities open to
you. As you become familiar with our diverse range
of products and programmes you may opt to do
something a little different e.g. work as a Superfamily
Entertainer or on our Gold Host programme. You
will need to hold a minimum of 5 GCSEs including
Maths and English, be 21 years of age or over, have
at least 12 months experience working with people
in customer service and/or a sales role. The ability to
speak a second language will come in useful but is not
essential.
to pass that on to the customers;
•
Know the excursions inside out and be able to
clearly identify the type of clientele each one will
be most suited to;
•
Sell the resort excursions and other activities, e.g.
car hire;
•
Spend a lot of time with your customers so you
understand how you can best help them to get the
most from their holiday.
You will be involved in a variety of activities including:
Holding What's on Welcomes; these will be held soon
after your customers arrive in the resort. This will be
your opportunity to promote the accommodation
facilities, to tell them all about the great things to
do in resort and to promote the range of excursion
activities on offer.
Weblink
Check out this website for more
information on careers with Thomson
Holidays.
www.thomson.co.uk
that transport employers look for are a positive attitude,
excellent communication and customer care skills,
technical ability, good personal presentation, attention
to detail and an awareness of the importance of health
and safety.
sales/marketing. One of the most popular jobs to
kick start a career in cruising is as a waiter or waitress.
Cunard, one of the world's leading cruise lines, has the
following requirements for these posts:
•
Minimum age 20 years;
Cruising is one of the fastest-growing industries
in travel and tourism, offering a wide range of job
opportunities in customer service, food and beverage,
sports coaching, entertainment, retail, child care and
•
Must hold a diploma or equivalent;
•
At least one year's experience in a good quality
hotel/restaurant environment;
