Travel Reference
In-Depth Information
Situation 2:
You work in your local Tourist Information Centre and have received a voicemail message from
a Mr Leadbet
t
er from Belfast who is looking for accommodation for 3 nights in a 4-star hotel close to
the railway station. You are to call Mr Leadbetter with details of 2 or 3 possible hotels, providing all the
information he may ne
e
d, e.g. location, facilities, price, etc.
Situation 3: You are a Travel Consultant and have been asked by your supervisor to handle the following
face-to-face enquiry in your a
g
ency - you should role play this scenario with other members of your group.
Jim and Audrey Hill have alw
a
y
s
dreamed of a cruising holiday and now have the time and money to be
able to enjoy one, having both ju
s
t retired from work. They like the idea of a Mediterranean cruise, but don't
want to be away from their Manchester home for more than three weeks. A traditional cruise with plenty of
entertainment and like-minded people would suit them best. They are fairly fl exible on timing and could
go away any time in May/June or September/October. They have a total budget of £4,500 between them
to cover all costs and want the best double
c
abin within this budget. They are looking for a fl y-cruise from
Manchester Airport. Find a cruise package th
a
t meets their requirements.
b.
Deal independently with customers in the above
situations (M2).
c.
Demonstrate selling skills in the following travel and
tourism situation (P5):
Situation: Working in pairs, role play the scenario of a member of the public being sold a skiing holiday to
the French Alps, with you taking the role of the travel a
g
ent and your partner the client. You should show
evidence of building rapport, establishing customer needs and expectations, showing product knowledge
(including some features and benefi ts) and demonstrating some skills to overcome objections and close the
sale.
d.
Demonstrate effective selling skills in the above situation (M3).
e.
Demonstrate good product knowledge, customer service and sellin
g
skills to provide a consistently high
standard of customer service in all the above Task 3 situations (D2).
This task is designed to provide evidence for P4, P5, M2, M3 and D2.
