Travel Reference
In-Depth Information
Customer Ser v ice Report Form
Tour operator ……………………………………………………… Resort…………………………………………
Customer name …………………………………………………… Booking reference ……………………………
Accommodation ………………………………………………….. UK departure date …………………………
Room number ……………………………………………………. Date of complaint ………………………….
Rep's name …………………………………………………… ……………………… ……………………………
Customer's home address …………………………………………………………………………………………
………………………………………………………………………… ……… Postcode ………………… ………
Telephone number ………………………………………… Mobile ………………………………………………
Details of the complaint or issue (to be completed by cus t omer or rep)
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
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Summary of actions taken to resolve the issue
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Signed (customer)…………………………………..Signed (rep) ……………………………….
Date ………………………………………………..
Copy sent to hotel Yes/No
Copy sent to resort offi ce Yes/No
Copy sent to UK head offi ce Yes/No
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