Travel Reference
In-Depth Information
•
Unique
s
ights and experiences - it has to be worthwhile travelling around the world to see or do. They
do not travel 7,000 miles to experience a re-creation of Japan. Be prepared to offer a British experience,
but one that is s
e
nsitive to customer needs.
•
Attention to detail - the Japanese like and notice small touches.
Interaction tips
•
Polite service - the Japanese ex
p
ect good, clean, polite service;
•
Personal interest in clients - all staff
must be prepared to attend to any problem;
•
Effi cient problem solving - apologise fi rst
(
does not imply acceptance of liability);
•
Know the escort - the customers give you littl
e
feedback, since they are too embarrassed.
Accommodation
•
Fast service - quick attention, breakfast buffets, set-mea
l
lunches and express check-in and check-out for
groups;
•
Standardisation - groups all like to have the same type o
f
room;
•
Twin rooms - Japanese couples prefer twin beds to doubles.
Food and drink
The Japanese are well known as gourmet eaters in terms of taste, safet
y
,
p
resentation and size of portions.
According to the travel trade, Japanese prefer small, light, fresh meals (id
e
ally some fi sh), fresh vegetables
(salad, not boiled vegetables) and fresh fruits (preferred over sugary swee
t
s)
.
Consumers appreciate local
foods, in particular in season and in region. Organic food is becoming big wit
h
the Japanese.
French visitors to the UK
Britain welcomed 3.8 million French tourists in 2009, spending £1.1 billion on short
b
r
e
aks, longer holidays
and day trips. France is the UK's nearest continental neighbour, with easy access by air,
s
ea and through the
Channel Tunnel.
Language and information provision
The French are reluctant to speak English through a lack of confi dence. If staff can welcome them with a few
basic French words, they will appreciate your efforts and will be happy to answer in English. Frenc
h
people
look for good deals - advise them on shops and restaurants where they can fi nd special promo
t
ions or
discounts. They will be grateful to you for these good tips.
