Information Technology Reference
In-Depth Information
On the Detailed Information page, you can specify the following information:
■
Service level agreement information
■
Link for additional information
■
Cost information
■
Link for additional information
4.
On the Related Service page you can specify business services associated with the
service offering.
5.
On the Knowledge Articles page, you can specify Service Manager knowledge articles
associated with the service offering.
6.
On the Request Offering page, shown in Figure 1-37, you specify the request offerings
that self-service users will see grouped with this service offering.
7.
FIGURE 1-37
Create service offering
On the Publish page, select between assigning the service offering the Draft or Pub-
lished status.
8.
On the Summary page, review the information related to the service offering.
9.
MORE INFO
SERVICE OFFERING
You can learn more about creating service offerings at
http://technet.microsoft.com/en-us/
