Information Technology Reference
In-Depth Information
You use catalog item groups to restrict access to service manager catalog items. You add
service manager catalog items to the catalog item group, and then configure access to the
catalog item group by configuring a Service Manager user role. Service manager catalog
items can be members of multiple catalog item groups. By default Service Manager has two
catalog item groups:
■
Generic Incident Request Catalog Items Group
■
Global Operators Group
To create a catalog item group, perform the following general steps:
■
In the Library workspace of the Service Manager console, click the Groups node.
■
In the Tasks pane, click Create Catalog Group.
■
On the General page of the Create Catalog Items Group Wizard, specify a group name,
group description, and a management pack in which to save the group as shown in
Figure 1-38.
FIGURE 1-38
Catalog items group
On the Included Members page, specify the items that will be included as members of
the group as shown in Figure 1-39. You can view by Catalog Item, Offering, Request
Offering, or Service Offering.
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