Information Technology Reference
In-Depth Information
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The end users are assigned to a user role associated with a catalog item group that
contains the service offering and request offering catalog items.
To create a service offering, perform the following steps:
1.
Click Service Offerings in the Library workspace of the Service Manger console.
In the Tasks pane, click Create Service Offering.
2.
On the General page of the Create Service Offering Wizard, shown in Figure 1-36,
provide the following information:
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Title
The name of the service offering.
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Image
An image that will be associated with the service offering on the Self-
Service Portal.
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Category
Allows you to specify a category to associate with the service offering.
You can create your own custom categories.
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Language
3.
Allows you to specify a language for the service offering.
■
Overview
This short overview will be displayed on the Self-Service Portal home
page.
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Description
This lengthier description will be available on the service offering's
page in the Self-Service Portal.
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Management Pack
Allows you to specify the unsealed management pack in
which the service offering will be stored.
FIGURE 1-36
Create service offering
