Information Technology Reference
In-Depth Information
EXAM TIP
Remember that Operations Manager raises alerts, the cause of which can be resolved by
running an Orchestrator runbook. Information about the alert and the resolution can be
written to Service Manager by the Orchestrator runbook.
Thought experiment
Workflows at Tailspin Toys
You are in the process of configuring a private cloud trial deployment at Tailspin
Toys. One of the aims of the eventual deployment is to empower users by allowing
them to submit their own change requests through a web portal, rather than having
them submit change requests using a more traditional pen and paper method. In
the final deployment you want to have any alert raised by Operations Manager also
raised as an incident in Service Manager. For the trial, you will restrict this to alerts
raised in Operations Manager that are related to monitored SQL Servers.
You have the following goals for the trial:
■
You want to have incidents automatically raised based on Operations Manager
alerts generated by SQL Server management packs.
■
You want users to be able to submit change requests through the Service Manager
self-service portal.
■
You want to have all change requests that the IT staff set to completed, automati-
cally closed by Service Manager.
With this information in mind, answer the following questions:
1.
Which System Center products do you need to deploy to support this solution?
2.
Which connectors must you configure to support this solution?
3.
What type of workflow must you configure to accomplish your goal?
