Information Technology Reference
In-Depth Information
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Create Incident With Template
Use this activity to create a Service Manager inci-
dent based on an existing template. When you use this activity, mandatory fields in the
Service Manager incident record need to be configured using Orchestrator.
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Create Related Object
Use this activity to create new Service Manager objects that
have relationships to existing Service Manager objects.
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Create Relationship
Use this activity to create relationships between Service
Manager elements. For example, you could use it to create a relationship between an
incident and a computer or user. You can also use it to relate multiple incidents with a
Service Manager problem record.
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Delete Relationship
Use this activity to remove a relationship between Service Man-
ager elements.
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Get Activity
Use this activity to instruct Orchestrator runbook to collect activity
records based on specific criteria.
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Get Object
Use this activity to search for a Service Manager activity, incident, or
change records based on specific criteria.
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Get Relationship
Use this activity to have Orchestrator generate a list of objects
from separate classes that are related by specific criteria.
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Monitor Object
User this activity to configure Orchestrator to find new and updated
records based on specific criteria.
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Update Activity
Use this activity to update Service Manager activity records.
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Upload Attachment
Use this activity to upload a file to an existing Service Manager
object. For example, you might use this activity to upload a log file so that it can be
stored with the incident generated automatically by an Operations Manager alert.
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Update Object
Use this activity to modify the values of a Service Manager object's
properties.
Automatic incident remediation
Automatic incident remediation involves applying a specific solution to a known problem. You
can configure Orchestrator runbooks triggered by specific Operations Manager alerts. Using
some of the Orchestrator activities detailed earlier in this chapter, you can take the data con-
tained in the alert and use it to populate a new Service Manager incident. The Orchestrator
runbook can then perform the tasks necessary to automatically remediate the incident. For
example, the Orchestrator runbook could run an activity that restarts the service that caused
the original Operations Manager alert. Once the Operations Manager alert has been dealt
with, the Orchestrator runbook could then update the Service Manager incident, closing both
the incident and the Operations Manager alert once the issue that caused the alert has been
resolved.
