Information Technology Reference
In-Depth Information
MORE INFO
INCIDENT REMEDIATION
You can learn more about incident remediation with Operations Manager and Orches-
trator by consulting the following TechNet article at
http://social.technet.microsoft.
Workflows allow you to automate processes within Service Manager, making interactions
with Service Manager more efficient. For example, you can configure workflows that will
automatically close completed change requests, or configure workflows that will auto-
matically notify Service Manager users when approvals are required. Using the Server
Manager console, you can configure change management workflows that configure
change request conditions and apply change request templates. You can also configure
activity management workflows to configure activity management conditions and apply
activity templates.
MORE INFO
CHANGE AND ACTIVITY MANAGEMENT
You can learn more about change and activity management in Service Manager by
consulting the following TechNet article at
http://technet.microsoft.com/en-us/library/
Change request templates
Change request templates store a common set of settings, applying these settings to
new change requests. For example, you can create a change request template related to
adding a new database to a SQL Server instance that includes commonly used properties,
minimizing the amount of information that a user is required to enter when requesting
such a change.
To create a change request template, perform the following steps:
1.
In the Library workspace of the Server Manager console, click Templates, and then
in the Tasks pane, click Create Template.
