Civil Engineering Reference
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4
Analysis Value Activities of Plant Service Products Design
By the analysis of last section, we know the model of plant service products design
mainly consists of three levels, namely, steps module, value process module, and
value activities module. Every process has its own specific value activities, and
each value activity has specific segments. So this section will further analyze value
activities.
4.1
Formation and Selection of Plant Service Philosophy
Service philosophy is the core of service products and the starting point of plant
service products design. The rationality of the design determines the effectiveness
of a proposed scheme and finally affects plant service provision and customer
satisfaction. The formation of plant service philosophy can come from many
sources, including external and internal channels. The selection of plant service
philosophy is to check the feasibility and risks. And from different functions of plant
service providers, we can investigate every aspect and screen or filter out some not
suitable service philosophy, finally to choose the most appropriate philosophy.
4.2
Development of Plant Service Products
The development of plant service products is to study features and contents of plant
service products to meet customers' needs that can reflect plant service philosophy
meanwhile. The features of plant service products include availability, price, service
quality, and service speed. We can specifically analyze demands of the target market
and competition situation to determine competitive advantages of plant service
products. The contents of plant service products include various service elements,
like invisible “pure” service, and also required visible elements during service
provision.
4.3
Process of Plant Service
The process of plant service is the entire process to provide customers with plant
service and the utility and combinations of elements to finish the process. From the
whole system of plant service, we determine service process and then determine
ways and characteristics of service provision. The design of plant service process
roughly includes four aspects: (1) types of provide service process, (2) basic ways
of service provision, (3) system descriptions of plant service provision, and (4)
technology involved in service process.
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