The Design Model of Plant Service Products Based on Value Chain - Innovative Management in Information and Production - page 264

4.4 Improvement of Plant Service Products

The improvement of plant service products refers to service commitment and
remedy. It could not only attract customers and eliminate the worries of customers
by meeting their personalized requirements, but also ensure service competitive
power and enrich contents of plant service product through exploring value-added
service and satisfying the customer's edge demand. Plant service commitment and
remedy is to fully consider service quality and customer satisfaction, and also is a
necessary supplement to plant service process. We should fully consider customer's
needs and cost problems to design appropriate individualized service process. Value-
added service can also be a way to enhance competitiveness of products. It is by
offering customers additional plant service to increase value which is related to core
plant service.

5 Conclusion

The paper applied manufacturing and engineering value chain theory to study the
value chain of plant service products design. We analyzed design activities of plant
service products and specifically explained these value activities. And then the
design model of plant service products based on value chain theory, refined value
activities, and steps of general service design was constructed. In the future, we can
apply this model with plant service providers by combining some methods to create
high products value and improve companies' competitiveness.

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