The Design Model of Plant Service Products Based on Value Chain - Innovative Management in Information and Production - page 262

Fig. 1 Plant service products design model

3.3 Value Realization

The design of plant service products is the last step to realize its value. With
good value definition and creation, it must use reasonable methods and process
to realize the utility of products. So the design of plant services product is to
answer the problem of “how to provide service.” Specifically, value realization is to
design good plant service process and complete each element that service process
requires. The two aspects together constitute service supply process effectively and
completely.

3.4 Value Maintenance

Effective and novel plant service products may lose value and fail completely
because of competitors' rapidly imitation or not getting strong supports from
partners. Thus it needs value maintenance. Specifically, value maintenance is to
improve plant service products, including plant service commitment and remedy
and personalized and value-added service design. Therefore, the elements of plant
service products design model are value definition, value creation, value realization,
and value maintenance. And each process has its more specified content. This
paper constructs plant service products design model based on value chain theory,
refined value activities, and the design steps of general service products, as it is
shown in Fig. 1 .