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with the support of technology. Second, IG always involves three elements:
enablers, tools, and context.
The second step in developing the IGF is the factor definition. The
following 20 factors were identified for the IGF and are listed here in
alphabetical order:
• Accessibility
• Accountability
• Communication
• Compliance
• Consumerization
• Context
• Culture
• Ethics
• Formal structure
• Mobility
• Monitoring
• Privacy
• Quality
• Retention
• Security
• Sharing
• Standardization
• Systems
• Transparenc y
• Va lue
All of these factors have come from theoretical elements (agency theory,
resource-based view of the firm, dynamic capabilities) and each one was
associated with one of the three dimensions; by proceeding this way, the
IGF was formatted. The IGF derived from this process is summarized in
Figure 9.2 .
The first of the three IGF dimensions, People, includes factors such as
context, culture, and ethics. The second dimension, Policies, represents
the central part of the model, and has the following factors: accessibility,
accountability, communication, compliance, formal structure, monitor-
ing, privacy, quality, retention, security, sharing, standardization, trans-
parency, and value. The third and final dimension is Technology, which
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