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In-Depth Information
The American Productivity and Quality Center (APQC 2001) recom-
mends the Benchmarking Maturity Matrix for a periodic review of the
benchmarking initiative. They stress that to understand an initiative's
current state and find opportunities for improvement, the organization
must examine its approach, focus, culture, and results. The Benchmarking
Maturity Matrix demonstrates the maturity of 11 key elements derived
from five core focus areas: management culture (e.g., expectation of long-
term improvement), benchmarking focal point (e.g., team), processes (e.g.,
coaching), tools (e.g., Intranet), and results.
The 11 key elements within the matrix are:
1. Knowledge management/sharing
2. Benchmarking
3. Focal point
4. Benchmarking process
5. Improvement enablers
6. Capture storage
7. Sharing dissemination
8. Incentives
9. Analysis
10. Documentation
11. Financial impact
The five maturity levels are, from lowest to highest:
1. Internal financial focus, with short-term focus that reacts to problems
2. Recognition of the need for external focus to learn
3. Setting of goals for knowledge sharing
4. Adoption of learning as a corporate value
5. Recognition of knowledge sharing as a corporate value
Based on these two grids, a series of questions are asked and a score
calculated:
Key 1: Which of the following descriptions best defines your organi-
zation's orientation toward learning?
Key 2: Which of the following descriptions best defines your organi-
zation's orientation toward improving?
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