Database Reference
In-Depth Information
Figure 8-26.
Incident Manager detail subsection
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For the My Oracle Support Knowledge tab to function, My Oracle Support needs to be set up with MOS
credentials through the Setup menu within Oracle enterprise Manager.
Note
Between the Support Workbench and Incident Manager, EM12c has come with some robust and flexible options for
identifying, troubleshooting, and resolving issues that can occur within an Exadata Database Machine. These diagnostic
tools can be taken further and used with the help-desk ticketing software by extension with management connectors.
Automated Patch Management
To minimize application downtime, it is important to make sure that all recommended patches are applied in a timely
manner. Patching can be a complex and time-consuming activity. EM12c addresses this concern by automating
the deployment of patches, using the Lifecycle Management Pack, to ensure that patches are applied to your Oracle
Exadata Database Machine or any other engineered systems. The Lifecycle Management Pack automates the
deployment of Oracle patches for Oracle databases and infrastructure components including Grid Infrastructure
(Clusterware, ASM, and Oracle RAC).
With the integrated interface to My Oracle Support, Oracle Enterprise Manager can analyze, recommend, and
download the patches needed for your environment. You can then apply them to your test environment and promote
them to a staging area, deploy them into production, and verify that they were applied correctly.
In environments where Oracle Real Application Clusters are deployed, certain patches can be applied in a
rolling fashion to each node in the cluster to eliminate the need for downtime to patch. Real Application Cluster
deployment procedures are used to orchestrate shutdown, patching, and startup across nodes in a rolling
manner to minimize downtime.
Summary
EM12c offers comprehensive management capabilities of engineered systems. Although the applications and
databases run on the engineered systems pretty similarly to how they do on a stand-alone system, the tighter
integration of hardware and software brings additional administration and management capabilities. Oracle
Enterprise Manager addresses those capabilities and provides seamless management from a single console that
manages the complete Oracle stack throughout the IT lifecycle.
