Database Reference
In-Depth Information
One of the best features that EM12c has introduced is a centralized incident console called Incident Manager.
Incident Manager enables the administrator to track, diagnose, and resolve incidents that can be an event or closely
correlated events that represent an observed issue. Figure
8-25
shows the main console for Incident Manager.
Figure 8-25.
Incident Manager console
The goal of incident management is to enable administrators to monitor and resolve service disruptions as
quickly and efficiently as possible. Instead of managing the numerous discrete events that may occur due to any
service disruptions, incident management allows you to manage a smaller number of more meaningful incidents
based on business priority.
Incident Manager also leverages My Oracle Support knowledge base articles and documentation to
accelerate the problem diagnosis and resolution. Additionally, Incident Manager now allows you to assign
ownership, acknowledge an incident, set priority for an incident, track an incident's status, and escalate or defer
the incident. Using help-desk connectors, Incident Manager can also generate notifications of an incident or
open a help-desk ticket.
Figure
8-26
shows the subsection where additional information of the incident can be viewed. The tabs within
this section provide general information on the incident, associated events, associated MOS notes, updates that have
happened to the incident, and whether any other related events have happened.
