Information Technology Reference
In-Depth Information
Traffic
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Summary:
Available to administrators. Displays call volume for selected call
types and QoS categories for a specified time frame. Useful for displaying the
number of calls made hourly/daily/weekly.
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Summary by Extension:
Available to administrators. Displays call volume per
specified extension(s) and call types during the selected time frame.
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Forced Authorization Code/Client Matter Code (FAC/CMC)
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Client Matter Code:
Available to administrators. Lists called and calling num-
bers, call duration, and call classification for specified time period.
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Authorization Code Name:
Available to administrators. Lists called and calling
numbers, call time stamps, duration, and call classification for specified time peri-
od by FAC name (includes authorization level).
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Authorization Level:
Available to administrators. Lists called and calling num-
bers, call time stamps, duration, and call classification for a specified time period
by FAC authorization level (includes FAC name).
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Malicious Call Details:
Available to administrators. Displays details for calls tracked
by the Malicious Caller Identification (MCID) service for the specified time period.
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Precedence Call Summary:
Available to administrators. The report lists (in bar
graph format) summary information for calls that were preempted by the selected
MLPP levels for the specified time period.
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System Overview:
Available to administrators. Provides high-level information
about the CUCM network.
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CDR Error:
Available to administrators. Lists statistics for errors encountered during
CDR data transfer.
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Generating Device Reports
The CAR tool provides several reports to monitor loading and performance of CUCM-re-
lated devices, such as gateways and conference bridges. These device reports include the
following:
Gateway:
Detail
,
Summary,
and
Utilization
reports display gateway utilization ac-
cording to various call and gateway criteria.
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Route Patterns and Hunt Groups:
Includes the following reports:
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Route/Line Group Utilization
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Route Pattern/Hunt Pilot Utilization
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Hunt Pilot Summary
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Hunt Pilot Detail
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