Information Technology Reference
In-Depth Information
4.
Click View Report to see the report output, as shown in Figure 16-7.
Figure 16-7
Report Output: Top N by Number of Calls
Generating System Reports
The CAR tool provides several system reports in addition to the user reports just listed.
The following sections summarize the available system reports:
Key
To p i c
QoS
■
Detail:
Available to administrators. Provides detailed QoS statistics for calls han-
dled by CUCM during the specified date range. Useful for system-wide voice-
quality monitoring.
■
Summary:
Available to managers and administrators. Provides pie-chart format
showing QoS ratings for calls of specified classifications and time frame, and
includes a summary table for calls per QoS grade.
■
By Gateway:
Available to managers and administrators. Report lists percentage
of calls per selected gateways meeting defined QoS criteria. Report can be gener-
ated hourly, daily, or weekly.
■
By Call Type:
Available to administrators. Lists percentage of calls by selected type
that meet chosen QoS criteria. Report can be generated hourly, daily, or weekly.
■
