Database Reference
In-Depth Information
The sign-off on the Final Preparation Phase signals the end of the fourth phase of the ASAP
methodology that is also the cutover phase of the SAP project.
13.2.5 Go Live and Support
This phase addresses the issues of the SAP system in production. The GoingLive Check is per-
formed and completed. It involves solving issues of day-to-day operations including problems and
security-related issues reported by end users. SAP system and transactions are also monitored for
possible optimizations.
The business benefits of the new system are measured to monitor the return on investment for
the project. This may be a trigger for further iterations of implementation cycle for improving the
business processes. A formal close of the implementation project is also performed.
13.2.5.1 Production Support
The objective of this task is to provide support to SAP system users and maintain optimal system
performance. The support issue is very critical especially in the first few weeks of the live operation.
1. Go Live and Support Review.
This task deals with analysis of the potential risks that are likely to pose problems in achiev-
ing the successful completion of the project.
The review covers issues related to
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Project Management
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Technical Project Management
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IT Infrastructure
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Change Management Process
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Member commitment
It assesses various risks that could affect the successful close of the project.
2. Implement Go live.
The system goes into production.
3. Provide Production Support.
The purpose of this activity is to support SAP users. The production support plan devised
during the Final Preparation phase is set into operation. The functioning of the help desk
itself is monitored and fine-tuned depending on the feedback from the users as well as analy-
sis of the documented problems and their resolutions.
Power users are also trained in using SAP's Online Service System (OSS).
4. Validate Live Business Process Results.
The purpose of this task is to confirm that the live SAP system is performing correctly. It
confirms the correctness of customizing settings and master data.
It also monitors the business transactions to ascertain their correctness.
This task involves the following:
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Monitor daily transactions.
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Resolve issues: Ensuring that the issue has been resolved and corrective actions taken
and verified.
The corrective actions could be any of the following:
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Altering the business process
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Modifying the ABAP code
