Database Reference
In-Depth Information
2.2.3.4 Security and Authorization Management System
In an integrated environment of CRM, this system provides the architecture for the security
and hence the access and usage available to the system. This enables maintaining the profiles of
authorized access, assigning such profiles to specific user accounts, authenticating the users in the
production environment, logging user access and usage, tracking attempts to breach the system
security, changing access profiles and passwords, and so on.
2.2.3.5 Audit Management System
This system provides monitoring for user access and usage, system processing and updates, system
and data changes management, error logs, and so on.
2.2.3.6 Disaster Recovery Management System
This provides the facility to define the alternate disaster recovery servers and systems, triggering
or initial response procedures, databases' recoveries, activating backup resources, full recovery
procedures, and so on.
2.2.3.7 Archival Management System
This provides the facility to archive system and application data that have been identified as
essential for future reference. This defines details on data, the data sources, duration, frequency,
the target archival system, and so on.
2.2.3.8 Communications Management System
This provides the communication layer for the CRM system. It provides features like distributed
processing, distributed databases, and security.
2.2.4 Application Support-Related Systems
2.2.4.1 Online Documentation System
This provides the ability to make system documentation available on the system while one uses it
and, more importantly, in the context of the particular functionality being used at any moment. This
system provides links to related issues as well as the facility to pursue individual topics in full detail.
2.2.4.2 Print Documentation System
This provides facilities for printing the full technical details and the application design of the
system for offline reference. Moreover, it enables updates to this documentation depending on
upgrades, enhancements, and new releases of functionality in any of the aforementioned systems.
2.2.4.3 Online Tutorial, Training, and Demonstration Management System
This system provides an online tutorial carefully designed to highlight the comprehensiveness of
the application and also advanced features that are available within the system. This training and
