Database Reference
In-Depth Information
installations of the same CRM at different sites for the organization will need such interfaces.
These may also be needed as basic enablers for such sophisticated facilities like data replication
and database mirroring.
2.2.2 User-Interface-Related Systems
2.2.2.1 Graphical User-Interface (GUI) Management System
This module provides the standard facilities of any presentation manager in terms of layouts,
navigation among and within screens, help features, error recoveries, and so on. The graphical
user-interface (GUI) management system controls the design and functioning of the dialog flow
on the screen, validations and table lookups, default values, lists of values, and so on. This system
will usually be one of the standard Relational Database Management Systems (RDBMS) like
Oracle and DB2.
2.2.2.2 Menu Management System
This system presents the various choices that are available in various areas of functionality. It also
lets you dynamically define the choices that are available to a particular user, depending on his
level of access and authorization in different areas within the CRM.
2.2.2.3 Help Management System
This system provides the specific or contextual help at every field or processing step within the sys-
tem. At any moment, it provides information on programs, screens, or particular fields of interest.
This system also incorporates the architecture to report on errors and warnings, as well as give more
specific diagnosis or suggestions on resolving problems encountered during the usage of the system.
2.2.3 Application Management-Related Systems
2.2.3.1 Database Management System
This module is responsible for the storage of information required or supplied by all other modules
of the CRM product. This will usually be one of the standard RDBMSs like Oracle and DB2.
2.2.3.2 Application Administration and Management System
This provides facilities to guide and assist in installation, upgrades, system maintenance, printer/
spool management, and so on. This application administration and management system interfaces
with other related systems for managing software distribution, configuration and change releases,
versions, security and authorization, disaster recovery, archival, and so on. It also provides facilities
for operational requirements of performance monitoring, backups, background processing, creat-
ing and managing jobs, and so on.
2.2.3.3 Software Distribution Management System
This system enables the facility to upgrade the client-based software automatically from a
centralized place. The system can enforce the access and authorization profiles at the various
users' PCs.
