Sustainable Supply Chain Management in Urban Logistics - Sustainable Urban Logistics: Concepts, Methods and Information Systems - page 28

of time availability of the interviewed, which is in general a decisional figure in the
enterprise or in the organisation of the public entity.
Taking into account this pre-requisite and having as references the different
works presented in the literature review above, we have defined the following
interview guide (box 1):
Box 1: Interview Guide
Economic variables
• Identification and analysis of each activity included in the enterprise's
supply chain (infrastructures, standard procedures)
• Planning methods and technologies (information flows)
• Long term relations (contracts, partnerships) : gain's repartition among
actors
• Measuring methodologies and indicators
Environmental variables
• Description of the environmental approach:
- Actors' roles
- Environmental performance measures
- Internal waste management
- Resource's conservation (CO 2 , Energy)
- Reverse logistics
Social variables
• Internal actions:
- Formation
- Idea's boxes
- Management of stress situations
- Friction reduction
- Primes
- Final consumer
• External actions:
- Actions undertaken on external stakeholders
- Syndicates and external stakeholders' support (transportation operator's
consortiums and associations)
- Attractiveness
- Reputation and image
This guide is a support to business case research for the identification of
the main SuSCM issues related to urban logistics planning and management.