Information Technology Reference
In-Depth Information
V
Across the top of the page is a small bar for logging in to your blog and a search box for people to
find blogs to read.
Navigation options sit at the bottom of the home page along with links to other official WordPress
sites. A rotating set of visual links to auxiliary WordPress sites gets its own box, and links to cur-
rent posts on the WordPress.com blog round out the page. Our tour focuses on the six links off the
home page (see Figure E.1).
Figure E.1
WordPress.com is organized into these sections,
located in the lower-left corner of the home page.
Support Options: http://en.support.wordpress.com
The Support page at WordPress.com has a much plainer look than the home page. It's composed
almost entirely of links to various help pages. Under the search box at the top, you'll see answers to
common beginner questions and a description of the differences between WordPress.com and
WordPress.org.
Common support topics are listed in the right navigation column, but save yourself an extra click by
scrolling down this page, as links to many common issues can be found here. The navigation col-
umn also has a list of recently updated support articles. Look here for answers to new problems.
If the articles in this area aren't solving your problem, and searching the forum isn't working for you
either, click Contact Us to work with WordPress.com support directly. There's a simple form to fill
out (Figure E.2). Include your name and email address so support can contact you. Point to your
blog's URL so the staff can see what's happening. Define your problem briefly in the Subject line.
Use the drop-down menu to select the appropriate topic area. Finally, fully describe your problem in
the message box. You can erase the default questions (“I did..., I saw..., and I expected...”), but they
do help you focus your description. Click the Contact Support button to send the form to the
Support team.
When your problem is solved, and if you then feel moved to say something nice to your support
staff—many of whom are volunteers—you might find your comment (with a link to your blog) on the
Support Hugs page.
