Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Performance:
Essentials running
slow when
importing device
(Windows NT
only).
Software is
incompatible.
Refer to the installation documentation.
Verify that correct SP and Microsoft IIS
have been loaded. If necessary, unload and
reload Essentials.
Printing: cannot
print graphs in
Essentials.
A browser print
restriction has
occurred.
To print an Essentials window, use the Print
Screen or Capture Screen function on your
machine.
Reports: browser
hangs when
running reports.
Browser software
is incompatible.
Refer to installation documentation for
supported browser software.
Software
Management:
approver cannot
change scheduled
time for Distribute
Images jobs using
Software
Management.
Maker-checker is
enforced on
Distribute Images
jobs.
When Distribute Images jobs require
approval, Software Management doesn't
allow the schedule time for the job to be
changed from Browse Job Status dialog
boxes.
Create a new job and submit for approval.
Software
Management:
cannot Undo an
Upgrade operation
on Microcom and
Catalyst devices.
Undo software
upgrade not
supported on
device.
Check Supported Device Matrix in online
help for supported devices and software
releases and Software Management
features.
Software
Management:
Distribute Images
and Image Import
jobs fail on a
device.
Defective software
is running on the
device.
Go to CCO and examine the software
image. If the software image is not
deferred, enable debugging and check the
Enable Debugging check box (Admin;
Software Management; Edit Preferences).
Rerun the job, and then use the Mail or
Copy Log file option to extract Software
Management debugging information. Send
the information to Cisco TAC or your
customer support with a complete
description of the problem.
Software
Management: job
remains in
“pending” state
after scheduled
time.
Essentials server is
not functioning, or
has been powered
off or rebooted
before job
schedule time
arrives.
Software Management moves the job to
error state 1 hour after the job schedule
time.
Do not alter the job while in “pending”
state; the system will take care of it. If
necessary, create another job.
