Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Software
Management: job
remains in
“running” state,
and the Job Details
report shows no
progress on job.
Essentials server is
not functioning, or
has been powered
off or rebooted
while the job is
running, causing
the job to be
abnormally
terminated.
Software Management moves the job to
error state one hour after the job schedule
time.
Do not alter the job while in “pending”
state; the system will take care of it. If
necessary, create another job.
Software
Management:
while adding
modem images or
CIP microcode
images into the
software
management
library, the image
type is displayed
as “Unknown.”
Software
management
cannot retrieve
attributes from
images.
Images for Cisco
3640 digital
modems are not
imported as
AS5300 format
files.
The Microcom
firmware image is
not the combined
firmware/DSP
code.
The CIP
microcode version
is older than 22.0.
Download a supported version of
software/firmware from CCO.
Check the Supported Device Matrix in
online help for supported devices and
software releases.
Software
Management:
cannot schedule
Distribute Images
and Image Import
jobs.
The at service is
not running or is
incorrectly
configured.
If Essentials is running on Window NT, use
Control Panel; Services to check that the at
service is running. If it is not, start it
manually. If Essentials is running on
Solaris, check that the
/usr/bin/at command is present.
Check that the at.deny file in /usr/lib/cron
directory does not contain the bin
username.
Software
Management:
Essentials cannot
upload images
from device.
Essentials needs
read-write SNMP
access to device.
Configure the read-write community string
on the device.
Software
Management: Mail
or Copy Log File
function does not
mail log files
(Windows NT
only).
E-mail address is
incorrect.
Use the correct e-mail address in the Mail
or Copy Log File submenu.
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