Information Technology Reference
In-Depth Information
Table24-5 Troubleshooting Suggestions (continued)
Error Message
Possible Reasons
Actions
Device
Configuration:
SNMP timeout
prevents TFTP
from retrieving the
running
configuration for a
device.
SNMP did not
allow sufficient
time for the
operation.
Increase the SNMP timeout by configuring
SNMP retries and timeouts.
See Essentials online help for more
information on configuring system-wide
SNMP timeouts and retries.
Display: applet
cannot start: class
browserServer not
found (Solaris
only).
The server name is
not in the
httpd.conf
file
.
Add the server name in the
httpd.conf
file.
Display: only right
side of Essentials
Window
displayed.
Browser software
is incompatible.
Refer to the installation documentation for
supported Internet Explorer/Netscape
Navigator software.
Desktop is not
registered in DNS.
Register the desktop in DNS.
Inventory: device
import from local
database fails
(Solaris only).
User bin is not a
member of the
CiscoWorks
group.
Add group membership before starting
Essentials.
continues
Name resolution is
incorrect.
Correct the name resolution. If that is not
possible, then remote import rules will be
applied; add
.rhosts
to the
bin
home
directory.
Inventory: device
import fails from
remote NMS.
Essentials and the
remote NMS
reside in different
DNS domains.
Set up Essentials and remote NMS stations
in the same DNS domains.
