Hardware Reference
In-Depth Information
3.5 Service Capitalization of the TIPAs Framework
Some feedbacks were collected from the early adopters of the TIPA's framework,
from people but also from our team in order to improve the service design on the
functional aspects.
In order to structure the methodology leading to the construction of a PRM-PAM
and to organize components, a process model has been drafted, aiming at engineering
process models [19]. The purpose of this model is to design and manage an ISO/IEC
15504 compliant process model (validation and traceability) fulfilling the stake-
holders' requirements and needs, and to provide a knowledge base supporting uses of
the model. This draft Model provides the framework for the overall methodology. By
using a rigorous and systematic approach for developing PRMs and PAMs, it pro-
vides a very structured and trusted basis for process improvement. Then it can be
valuable inputs for combining process modeling and assessment with the help of a
support tool, within an improvement approach contextualized to an organization.
In the context of TIPA, the use of this systematic approach for developing process
models based on ITIL V2 in a first time, and later on ISO/IEC 20000-1 was very
useful and helped to gain structured feedback on the quality of the models. This theo-
retical feedback is completed by companies using the TIPA's framework, and by CRP
Henri Tudor engineers participating in ISO standardization works.
4 Luxembourg Standardization Part
The Luxembourg Institute for Standardization, Accreditation, Security and quality of
products and services [28] (ILNAS - Institut Luxembourgeois de la Normalisation, de
l'Accréditation, de la Sécurité et qualité des produits et services) is under the adminis-
trative supervision of the Minister of economy. The law from May 20th, 2008 was the
basis for the creation of ILNAS and its activities started in June 2008.
For complementarity reasons, efficiency, and transparency and in the context of
administrative simplification, ILNAS gathers several administrative and technical
missions. ILNAS is a network of competences serving competitiveness and consumer
protection.
Before it was encompassed within ILNAS, the Luxembourg National Body did not
play a very active part in Luxembourg's standardization efforts. It is now evolving
with the government strong will to develop digital trust, and determine clear Luxem-
bourg economic advantages in following up some IT standards. Then, in February
2009, Luxembourg became a Permanent member of the Joint Technical Committee 1
covering IT standards.
Moreover, with the support of the Luxembourg government, ILNAS and CPRHT
have joined their forces in a collaborative research project in order to connect innova-
tion, research and standardization, with a twofold focus: IT standardization and finan-
cial sector potential national standard. So this project is aiming at:
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investigating and developing digital trust domains where standards are innova-
tion and competitive vectors at the national level;
developing a normative knowledge economy;
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supporting and developing (IT) standardization activities in Luxembourg;
