Hardware Reference
In-Depth Information
investigating the opportunity of creating national standards for the financial sec-
tor;
federating all the stakeholders of the financial sector in order to develop a stan-
dardization strategy.
This project contributes in the support of standardization in Luxembourg, more par-
ticularly in IT, and the development of a two-way communication and exchanges
between market and National Body (representing economic interests of Luxembourg).
As previously mentioned, special attention is paid by ILNAS on national standard
opportunities.
In a more global perspective, a partnership programme is planned between CRP
Henri Tudor and ILNAS. It will gather several standardization-oriented collaborative
projects, targeting several sectors such as construction, finance, SMEs…
5 Discussion
Considering the TIPA's approach, the S2IP framework has been derived with two
iterations. The second one is currently active, and weaknesses that were issued during
the first one are on the track to be corrected. As an innovation framework, the 5 iden-
tified processes (service value, service design, service promotion, service manage-
ment and service capitalization) were not deployed with the same maturity, depending
on several factors such as the resources and priorities in the Centre.
The Service value of the TIPA's framework had not been identified and prospected
right from the beginning of the TIPA's initiative. Some work has still to be performed,
in order to finalize a business plan for the exploitation of the TIPA's services, and to
determine the exact scope of the proposed services. Some TIPA's focus groups were
organized a few months ago, in order to collect market needs, and align TIPA's ser-
vices to them. Even if this process of the S2IP framework is performed quite late in
the context of the TIPA's framework, it still demonstrates the value of the TIPA ser-
vices, their innovation role and benefits for the market [29]. A certification scheme is
also targeted.
The Service Design was partially performed, because most of the considered as-
pects were "only" functional, with methodological and standardization aspects. The
contracts aspects of the TIPA's framework have to be more investigated and devel-
oped further. TIPA's service level agreements could be derived. But according to the
high interest of IT departments in companies on service providers, new methodologi-
cal developments are considered (ITIL V3 based PRM and PAM development).
About the Service Promotion , if we consider globally the S2IP framework, stan-
dardization activities and roles played highly promoted TIPA's services at national as
well as international level. Thus there is an acknowledgement of CRP Henri Tudor
expertise in the standardization domain for the IT Service Management and Process
Assessment fields, and also for the corresponding innovation and scientific communi-
ties. Having said this, there is a gap still to cover, in order to develop the TIPA's ser-
vice promotion on the market. Then some new activities are already planned and
currently implemented in order to develop a branding, a valorization strategy, some
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