Information Technology Reference
In-Depth Information
Knowledge Management
and Specialized
Information Systems
CHAPTER
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11
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PRINCIPLES
LEARNING OBJECTIVES
Knowledge management allows organiza-
tions to share knowledge and experience
among their managers and employees.
Discuss the differences among data, information, and
knowledge.
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Describe the role of the chief knowledge officer (CKO).
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List some of the tools and techniques used in knowledge
management.
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Artificial intelligence systems form a broad
and diverse set of systems that can repli-
cate human decision making for certain
types of well-defined problems.
Define the term artificial intelligence and state the
objective of developing artificial intelligence systems.
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List the characteristics of intelligent behavior and com-
pare the performance of natural and artificial intelli-
gence systems for each of these characteristics.
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Identify the major components of the artificial intelli-
gence field and provide one example of each type of
system.
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Expert systems can enable a novice to per-
form at the level of an expert but must be
developed and maintained very carefully.
List the characteristics and basic components of expert
systems.
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Identify at least three factors to consider in evaluating
the development of an expert system.
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Outline and briefly explain the steps for developing an
expert system.
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Identify the benefits associated with the use of expert
systems.
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Virtual reality systems can reshape the
interface between people and information
technology by offering new ways to com-
municate information, visualize processes,
and express ideas creatively.
Define the term virtual reality and provide three exam-
ples of virtual reality applications.
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Specialized systems can help organiza-
tions and individuals achieve their goals.
Discuss examples of specialized systems for organiza-
tional and individual use.
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