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is a statistically significant predictor of organizational competitiveness and
performance. Described in [7], [11] and [28] are the following PBI characteristics:
Ease access to information; Reliability of the information; Indicators easy to
understand; Usability; Ubiquity; Interoperability; Intuitive platform; Availability;
Large number of users.
As mentioned above, for the success of PBI is necessary that access to information
is processed in real-time. Real-time arises from the need to obtain business indicators
with up-to-date by the organization. For Watson [29] real-time BI is when the
information is provided in timely fashion to ensure compliance with business
requirements. According to Nguyen et al., [14], real-time implementation of BI needs:
Real-time data modelling; Real-time data analysis; Real-time action based on
insights; Scalability of the system.
2.2
Business Intelligence for Local Government
The use of BI has been applied in local government, in areas with different
characteristics of this project, with positive results [22] and [23]. According to
Teixeira, et al., [24] there are relatively few case studies in literature regarding
practical applications of a BI technology in government at its several levels. Coman
[5] presents a framework for a BI implementation for E-Government initiatives. There
is also, a technical work by Microstrategy [12] discussing the advantages of BI
solutions, when adopted by the government. Within the context of this work - BI in
the Town Hall - Adelakun, [1], presented a holistic view of a BI solution
implementation within Town Halls in Sweden. Teixeira et al., [24] refers the lack of
practical achievement of the proposed BI architectures in some cases, or lack of
details in others. At the same time, the number of solutions specific to local
government is also reduced.
The pervasive approach presented in this paper appears to be one of the first to
propose a PBI solution for decision making process, applied to a local government
organization, increasing their quality assurance system services.
2.3
Decision Support System
The decision making process, according Vercellis [27], is the process by which an
individual tries to fill a failure or opportunity between the current operating
conditions of a given system. According to Power [19], decision support systems
(DSS), can be described as an information system that helps the process of decision
making in organizations through the use of computational techniques, which are
guaranteed the fulfilment of all requirements for the decision making process,
ensuring its increased effectiveness. For Turban [25], the decision making process
must present the following characteristics: Assist all levels of management in
decisions regarding to structured or semi-structured problems; Flexible and adaptable
to all decision-making processes; Easy to use, effective and efficient; Aggregate data
and models; Easy to deploy and manage; Interactive.
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