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Decision Support in E-Government - A Pervasive
Business Intelligence Approach
Case Study in a Local Government
Rui Teixeira
1
, Fernando Afonso
3
, Bruno Oliveira
3
, José Machado
2
, António Abelha
2
,
Manuel Filipe Santos
2
, and Filipe Portela
2
1
Universidade do Minho, Guimarães, Portugal
2
Centro
Algoritmi
, Universidade do Minho, Guimarães, Portugal
3
Câmara Municipal de Guimarães, Guimarães, Portugal
a59619@alunos.uminho.pt, {mfs,cfp}@dsi.uminho.pt,
{fernando.afonso,bruno.oliveira}@cm-guimaraes.pt,
{jmac,abelha}@di.uminho.pt
Abstract.
Business Intelligence (BI) systems are being increasingly used by
organizations and considered as an advantage, which goal is to offer access to in-
formation in a timely manner to support the decision-making process. Simulta-
neously, the local government has put forward quality assurance systems, with the
goal of improving efficiency of internal processes, who require timely and quality
information to function. However it should be noted that this is an area of activ-
ity with peculiar characteristics that must be taken into account. This paper
presents a real case study and the development of a pervasive BI functional so-
lution implemented in local government, providing support and improving the
quality of processes. The developed solution brings some important contribu-
tions and represents some advances in the e-Government context applied to lo-
cal governments. This solution is able to accommodate a wide range of users,
with the information available anytime and anywhere, capable of issuing alerts
and being ubiquitous, scalable and have real-time data availability.
Keywords:
Pervasive BI, Real-Time, Business Intelligence, E-government,
Local Government, Decision making.
1
Introduction
As society changes over time, one of the Town Hall concerns, whilst local government
institution, is to adapt to these changes in order to keep providing quality services to its
citizens. Following this search for continuous improvement, the Town Hall has
implemented administrative reforms and information system modernizations. The main
goal is to keep these continuous improvement efforts as efficient as possible and
keeping up with central government policies by means of a quality assurance system
implementation. One key stone of quality assurance systems is the availability, in a
timely fashion, of quality information to support the decision making process. So that
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