Information Technology Reference
In-Depth Information
Additional Commentary
TBD
Applications
Is the application part of the problem space? State why or why not.
table i.12 Applications Analysis
Subcategories
Problem involvement
Description
Software quality
assurance (SQA) issue
Malfunction
Inherent design flaw
(e.g., adheres to RFC,
RFC design is flawed)
Problem involvement:
D = direct, C = contributing, P = root problem, NA = not
applicable.
Additional Commentary
TBD
Discerning Details of the problem
Use Table I.13 to define the discrete parts of the problem. For each problem attri-
bute, describe the desired outcome, the end state. Describe the current state and
highlight the roadblocks to reaching the end state. State the necessary actions to
address and overcome the roadblocks. Following are some sample questions to dis-
cern the roadblock details:
n
−
−
Who
Who is in the way?
What about them is in the way?
Authority, desire, personality, personal control, etc.
n
n
−
What
What is in the way?
Process (business process)
Organization
n
n
