Information Technology Reference
In-Depth Information
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Environmental
Data/information
Applications/business functions
Technology/infrastructure
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Why
Why is the roadblock a roadblock? What about it makes it in the way of
problem resolution? A cause or contributor to the problem?
Is there a conflict of policy or procedure?
When
When is the roadblock a roadblock? Is there an issue with timing (e.g.,
conflict with other daily, weekly, monthly, quarterly, or annual event)?
Where
Where does the roadblock emanate from? Where does the roadblock
manifest as a roadblock? For example, is this a corporate mandate with-
out full knowledge of the local operating environment (i.e., an exception
is warranted)?
How
How does the roadblock become a roadblock? How is it in the way of
problem resolution?
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Expressing the discrete parts of the final problem also includes expressing a
problem perspective. Problem perspectives include:
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Governance—Mission, policy, strategic objectives
Management—Strategic plans, tactical objectives, tactical plans, building,
implementing
Operations—Operating and maintaining
Use—Workflow, process, tasks
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Problem resolution recommendations need to go to the appropriate organiza-
tional level for executive backing, policy modifications, management oversight,
operations execution, and user awareness and understanding. Stating details of each
perspective as applicable will assist in making the problem statement actionable.
