Organizational Views of IA - Information Assurance Architecture - page 96

table 5.2 oCF layer relationships (tracking and reporting)

Systemic →
/OCF Layer

Output from OCF
Layer Input to OCF Layer OCF Layer Process

Users The user experience in

using products and
services to fulfill the
organizational
mission

Users execute tasks
using operations,
services, and
mechanisms as built
to the direction of
management.

Users provide
feedback (report) to
operations on the
effectiveness of
operations, services,
and mechanisms.

Operations Operations take user

feedback in the form
of surveys, trouble
tickets, or unsolicited
input. Operations
also track
performance levels
like availability,
uptime, mean time
between failures
(MTBF), SLA
parameters, SLAs met
and unmet.

Operations gather the
input from various
sources and compile
operational
performance reports
to management.

Performance reports to
management;
feedback to builders

Builders Feedback from

operations; lessons
learned from project
experience

Compile lessons
learned; generate
options and
recommendations to
improve the building
process.

Report to management
as input to
subsequent strategic
planning.

Management Reports from

operations and
builders

Evaluate performance
reports in terms of
satisfying strategic
plans and relationship
to strategic objectives.

Performance reports in
terms of strategic
plans and status of
fulfilling strategic
objectives

Governance Accept reports from

management
throughout the
enterprise.

Evaluate performance
in terms of business
drivers, mission, and
strategic objectives.

Compile management
reports into
enterprise
performance reports
with meaning to
stakeholders
(shareholders, voters/
constituents, owners).