Graphics Programs Reference
In-Depth Information
Appendix A. Installation and
Troubleshooting
Elements is easy to install and is pretty trouble-free once it's up and running. This appendix
describes some things you can do to ensure a smooth installation, and provides cures for
most of the little glitches that can crop up once you're using the program.
Regardless of whether you're using a Mac or a Windows computer, you need to install Ele-
ments when you're logged into an administrator account on your machine. (If you've never
done anything to change your account and there's only one account on your computer, it's al-
most certainly an administrator account.) You also need to have an active Internet connection
when you install the program, or you won't get past the “enter a serial number” step.
NOTE
If you have a previous version of Elements on your computer, you
don't
need to remove it
before installing Elements 13. All versions of Elements run completely separately, so you
can keep older versions if you want.
Make sure you have your Elements serial number handy before you start the installation pro-
cess. You can install Elements without a serial number, but only as a 30-day trial; when your
30 days are up, the program stops working. If you have a retail version of Elements (in other
words, you bought it as a CD in a box), the serial number is on the label on the install disc's
case, or there may be a redemption code on your receipt instead, which you use to obtain a
serial number (the directions for how to do this should be listed along with the code). If you
got the program bundled with something else (maybe with a scanner you bought, for ex-
ample), you'll usually find the serial number on the paper sleeve the disc is in. (It's not a bad
idea to write the serial number right
on
the disc so you'll always have it around if you ever
need to reinstall.) If you downloaded Elements, the serial number should be in an email from
wherever you downloaded it.
