Information Technology Reference
In-Depth Information
This section contains the solutions to the thought experiments and answers to the lesson
review questions in this chapter.
1.
This solution can be configured using Operations Manager and Service Manager. Or-
chestrator is not required, though could also be used if more complicated automation
is necessary.
2.
To configure this solution, you only need to configure the Operations Manager con-
nector for Orchestrator.
3.
You need to configure a change management workflow to automatically close com-
pleted change requests.
Correct answers
: B and C
a.
Incorrect:
You don't need to configure a connection from the Operations Man-
ager server to the Orchestrator server with this proposed solution.
Correct
: You need to configure the connector from Orchestrator to Operations
Manager so that you can then use the activities in the Operations Manager inte-
gration pack.
B.
Correct:
You also need to configure a connection from the Orchestrator server to
the Service Manager server so that you can have the Orchestrator workflow create
incidents triggered by Operations Manager alerts.
C.
Incorrect:
The solution mentions using an Orchestrator runbook. While it is
possible to have incidents created using the Operations Manager connector for
Service Manager, Orchestrator runbooks allow you to configure more complex
automation.
D.
Correct answers
: A and C
a.
2.
Correct
: In this scenario, you should configure the Operations Manager connector
for Service Manager as a way of extracting alert information.
Incorrect
: It is not necessary to deploy the Operations Manager agent on the
Service Manager server to accomplish this goal.
B.
Correct
: You need to create specific incident template and then configure an alert
routing rule that leverages this template.
C.
Incorrect
: According to the question text, Orchestrator has not been deployed in
this environment.
D.
