Information Technology Reference
In-Depth Information
Correct answer
: A
a.
3.
Correct:
By configuring a change request workflow, you can configure certain us-
ers to be notified when change requests that meet specific criteria are entered into
Service Manager.
Incorrect
: You would configure a change request, rather than an incident event
workflow.
B.
Incorrect
: You would configure a change request, rather than an activity event
workflow.
C.
Incorrect
: You would configure a change request, rather than a desired configura-
tion management event workflow.
D.
Correct answer
: A
a.
4.
Correct
: You should select the change request class when creating a change re-
quest template.
Incorrect
: You should select the change request class when creating a change
request template.
B.
Incorrect
: You should select the change request class when creating a change
request template.
C.
Incorrect
: You should select the change request class when creating a change
request template.
D.
Correct answer
: B
a.
5.
Incorrect
: This activity allows you to create alerts.
Correct:
The Get Alert activity allows you to extract data from Operations Man-
ager alerts.
B.
Incorrect
: Use this activity to watch for specific alerts, rather than to extract infor-
mation from those alerts.
C.
Incorrect
: Use this activity to update an alert.
D.
1.
You can use System Center App Controller and Virtual Machine Manager, or a combi-
nation of Service Manager, Orchestrator, and Virtual Machine Manager.
2.
You need to configure a VMM user role that uses the Application Administrator role
profile and configure it to have the Self-Service_VM security group define its member-
ship.
3.
You'll need to configure a self-service user role with a quota limiting each user to a
maximum of 2 virtual machines.
