Information Technology Reference
In-Depth Information
•
Business purpose represents the logical
reason for the component`s existence in
the organization. This logical reason is
defined by the value it provides to other
components.
service portfolio is used to manage the lifecycle
of all services and includes assistance services
(proposed or in development), services catalogue
and discontinued services. This representation
takes three areas into account: architectural struc-
ture (focusing on alignment between levels and
areas), processes and functionalities to explain
the operation of an IT organization.
Each level has distinct characteristics that
align themselves to management models, strate-
gies, processes, organization structures, people,
technologies and knowledge.
While going through these three levels, an
accumulation of knowledge occurs in the orga-
nization, resulting in the importance of creating
and maintaining a knowledge base. This base
will positively influence the learning process and
growth inside the organization.
•
In Activities, each component leads to an
exclusive set of activities to achieve the
business purpose.
•
In Resources, each component requests re-
sources, people, knowledge and assets that
support their activities.
•
In Governance, each component is man-
aged as an independent entity based on its
own governance model.
•
Business services are similar to standalone
businesses, where each component pro-
vides and receives business from the busi-
ness services.
support ModeL for
goVernAnce diMension
proposAL
direct coMponent
The Direct enterprise level plans and executes the
IT area strategy. To look at how the enterprise level
complies with its role in the Direct subsystem,
you must consider the context in which the Direct
subsystem is inserted, as well as IT Governance.
In regards to the context, it is up to the IT unit
to respond effectively and efficiently to their
consumers' requests within the time agreed upon.
For that to happen IT must submit a list of
services offered, called a service catalogue. In
addition to the services catalogue, IT needs to
identify the main demand patterns. According to
the types of requests required by customers and
users, you can observe certain demand patterns
such as idea exploration requests, project requests,
service requests and incident reports (Betz, 2007).
Idea exploration request does not have guaran-
teed funding. Its goal is to use the knowledge of the
Organization to make an assessment of a product
or service. In Project requests, all projects begin
with a proposal that solicits an overall assessment
and competitive use in relation to prioritizing or-
Aiming to promote the alignment of business with
IT, how the enterprise can be decomposed into
business components will be shown, considering
the aspects of IT organization cited previously.
Moreover, a governance cycle to be applied to each
component of the organization will be proposed.
Merging the three levels of performance with
the three subsystems will also be covered.
Uniting the performance levels with IT subsys-
tems will be considered in order to understand the
operation of an IT organization from a business
and IT point of view.
Figure 1 illustrates this union, where we have
a defined set of standardized requests, application
units, resulting from business demands and with
a service portfolio as output. These demands can
be identified and organized into four types of
standard applications: idea exploration; projects;
services; and incident reports.
These demands may be endogenous, from the
IT area, or exogenous, external to the IT area. The
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