Information Technology Reference
In-Depth Information
Table 2. Mapping of the levels for the sales force
Description
Behaviour
Information
Function
LAYER I CONTEXT
The client intends to
contract consultants
specialised in IT.
The client request the services of consultants
specialized in technology IT; Client selects
the consultants and closes the business, Client
pays the organisation the experts' services.
Mail request with the
information that de-
scribe the IT skills that
they need; Receive
curriculum
vitae
from
organization
There are two departments involved in the
client: Outsourcing department- who make
the request; ´financial department- who
make the payment
LAYER II BUSINESS
Organisation process-
es to perform the client
request.
The client sends the request to the collabo-
rator of its own account; The collaborator
researches in the catalogue and tries to find
a consultant offer; The collaborator sends the
commercial proposal in accordance with the
agreed prices schedule; The costumer accepts
the consultants; The collaborator updates
the consultant catalogue; The collaborator
requests the contract agreement with the
selected consultant and sends data to the
Human Resources department.
Consultant; catalogue;
account; commercial
proposal; item; request;
Invoice order; Order
form.
There are four departments in the organiza-
tion that collaborate with client: Recruit-
ment department. That is responsible to
manager curriculum vitae database; sales
department that communicate with the cli-
ent Outsourcing department and account
department that send invoice to client and
the HR department that manage the user
that will work in the client.
LAYER III LOGIC
Describes the high
level components of
the application and the
way it is related to the
previous levels.
The following modules are using and map to
other layers behaviour: Accounts; Contacts;
Opportunities; Products; Price Books; Quotes;
Activities & Calendar.
Map for each applica-
tion module each piece
of information as data
The infrastructure of the application is
support by the provider of service on
demand. Internally the IT department
will make the necessary changes as being
requested by users
Engineering with the intention to understand,
modulate, develop and analyse all aspects of the
business by focusing the understanding of the
relationships and dependencies between strategy,
processes and the information systems support-
ing them.
The model that represents the present scenario
of the organisation is called the enterprise model
as-is, in opposition to the model to-be, which re-
flects future modifications that may occur within
the organisation. These improvements result from
the well succeed implementation of the enterprise
strategy that gives origin to new processes as a
result of new needs or improvements in the exist-
ing processes.
From the relationship between the descrip-
tion of the strategy and its relationship with the
processes arise the following questions:
Q1:
To connect the organisation strategy with
the processes is the best and more efficient method
of analysis? The success of this relationship gives
origin to a modification in the processes and con-
sequently in the passage of an organisation as-is
to an organisation to-be which alters the structure
that is being created in the Hochin Kanri matrix
and relates: projects and strategic options with
indicators and targets.
Q2:
What is the relevance of the processes
in the strategy? To carry out the survey of the
processes of an organisation is a hard job that
may influence the way the organisation develops
its own activities. However, the models of the
real processes are those which are in the mind of
their executants and are complexes and difficult
to perceive.
It is not in discussion the importance of the
survey of the business processes as it is one of
the requirements of ISO 9000:2001, and the
modulation of complex processes, with high levels
of detail permits the concentration in the level
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