Information Management Process in Continuous Improvement Area at Worldwide Steel Company - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 190

Table 2. Process of determining needs of information

Process Frequency %

None 2 3.92

Informal 24 47.07

Structured 25 49.01

Total 51 100.00

Source: Research data

mail with a link to a questionnaire on the Internet.
The response rate was 57% (51 questionnaires).
This rate was satisfactory considering the moti-
vational efforts made and the occupational level
of the people selected to enroll the survey.
Regarding the spot check, 61% of respondents
are between 36 and 45 years old, 90% are male and
63% have an academic background in engineering.
The perception of 65% of the respondents is
that the company has a formalized process as far
as strategical information management. However,
the answers point that the information management
process is emerging and has some improvement
opportunities.
This study adopted the Davenport (1998)
generic information management model; it was
used as a basis for the formulation of questions
and the grouping of responses.

termining information demand as informal or
nonexistent. 49% of respondents characterized
this process as structured and 60% of respondents
agreed that people who generate the information
are aware of their target audience and objective.

capture of information

After you have set what the information needs
are, the next step is to get them. The information
obtaining process requires time, skill, insight and
continuity. The research results show that in LCA,
the search for information related to processes,
products and services improvement is conducted
in an unsuitable manner. Approximately 57% of
respondents rated as inappropriate for the time
spent collecting information.
The result of the research shows that 83% of
respondents are aware of whom to look for when
information is needed. However 55% do not rec-
ognize the existence of organized file information.
Therefore, we can infer that a large proportion of
the information files related to improving produc-
tion processes and services are scattered in the
personal files. 75% of respondents rated as high

determination of the
information requirements

The data indicate a difficulty in defining the
demands of the information clients. About 51%
of respondents characterized the process of de-

Table 3. Information recovery

Difficulty Degree Frequency %

Reduced 12 23.53

Middle 31 60.78

High 8 15.69

Total 51 100.00

Source: Research data