Information Management Process in Continuous Improvement Area at Worldwide Steel Company - Enterprise Information Systems Design, Implementation and Management: Organizational Applications - page 189

Figure 2. Scenario of the management information after SIGA deployment. Source: provided by LCA
Performance and reporting manager

The GTB uses the same kind of platform the
GCB does, but besides the GCB tools, the GTB
team developed SHARE, a problem solving soft-
ware. SHARE, unlike the SIGA and the BPM, is
oriented to the monitoring of technical indicators.
When SHARE was created, various analysis
tools were introduced in the program. They made
the software automatically inform the user what
project would cause the greatest impact on the
desired outcome. At the same time the software
indicates which benchmarking companies are
available for contact. The SHARE analysis func-
tion allows studying the indicators interdepen-
dence so the user can best discern the problem.
SHARE's main function is to support the units
to carry out technical benchmark, identifying
the indicators that have greater process impact.
Data from SHARE respect the same taxonomy,
measure units and calculation methods. The units
are encouraged not only to feed their data into
the system, but to use the software for procedure
analysis, and use the data as a platform for plan-
ning their performance improvement.

SHARE relies on an assistant program that
analyzes the data and presents a Pareto graphic
with a descriptive statistic summary. The software
is a technical information repository whereas SIGA
is a management data repository.
Another initiative is a corporate community
called KMP: Knowledge Performance Manage-
ment, which acts as practice community or as
large groups to exchange best practices. There are
groups or KMP communities formed to discuss
the various metallurgical processes. These groups
have representatives from all ArcelorMittal units
and they have meetings periodically. The papers
presented during these meetings are published in
the KMP SharePoint. The SharePoint concept is
that knowledge is only valid when it is available.
SharePoint, GTB and other information reposi-
tories are concentrated in a single portal called
Global Knowledge Management Program.
The survey was conducted from September 11 th
to October 7 th 2008 with professionals linked to
product, process and service improvement from
LCA. Ninety invitation letters were sent out by e-