Information Technology Reference
In-Depth Information
7. Enter the mail handler configuration details. The most important configurations
are as follows:
◦
Project
: You can only select one project. All e-mails from the inbox will
go into the project selected.
◦
Issue Type
: This is the issue type from which new issues will be created.
◦
Create Users
: Check this if you want to automatically create a new ac-
count based on the e-mails from the addresses. Note that this would count
towards your license seat.
◦
Default Reporter
: If you do not want to create new accounts, you can set
a use case that will be the reporter for all new issues created from e-
mails.
8. Click on the
Add
button to create the mail handler.
Parameter
Description
This is where the project's new issues will be created. Note that this is only used for creating new issues. While
adding comments, this is ignored as comments will be added to the issue key specified in the subject.
Project
Issue Type
This is the issue type for all newly created issues.
Strip
Quotes
If this option is checked, the text wrapped in quotes will not be used as an issue description or comment.
Catch
Email Ad-
dress
E-mails with the specified address will be processed in this option.
This option selects how to process autogenerated e-mails such as e-mails from JIRA. This is to prevent creating a
loop where JIRA sends e-mails to the same inbox it is polling the e-mails from.
Bulk
Forward
Email
This option sets an address for JIRA to forward all e-mails it cannot process.
Create
Users
This option creates a new user if the sender's e-mail address cannot be found.
Default
Reporter
This option sets the user that will be used as the reporter if the sender's e-mail address cannot be found.
Notify
Users
Uncheck this option if you do not want JIRA to send account-related e-mails.
